Cancellation Policy

1. Standard Cancellation Policy

For direct bookings made through the official Stay Dream website, the following standard cancellation policy applies:

In other words, cancellations are free up to 30 days before your check-in date. Cancellations made within the 29-day period before check-in are non-refundable.

2. Special Offers and Promotional Rates

Some special offers, promotional rates, or other booking plans may have different cancellation conditions.

The exact free cancellation deadline and applicable cancellation conditions are clearly displayed during the booking process before you confirm your reservation.

Please check the cancellation deadline shown for your specific reservation. These booking-specific conditions take precedence over the standard policy described on this page.

3. Changes or Shortening of Stay

• If you wish to shorten your stay after the free cancellation period has ended, no refund will be provided for the unused nights.
• Any changes to your reservation are subject to availability and the applicable booking conditions.

4. No-Show

If a guest does not arrive by 24:00 on the scheduled check-in date without prior notice, the reservation may be treated as a cancellation by the guest. The full accommodation charge will apply.

5. Refunds

For eligible cancellations, refunds will be processed through the original payment method used for the reservation. Any payment processing fees that are not returned to us by the payment provider may be deducted from the refund amount.

The time required for the refund to appear in your account may depend on your payment provider.

6. Reservations Made Through Other Booking Platforms

For reservations made through third-party booking platforms, such as Airbnb or Booking.com, the cancellation policy displayed on the respective platform applies.

Please manage cancellations directly through the platform where you made your reservation.